TAKUMI LOYALTY

Join our Takumi Family

‘’No ramen, no life!’’ is a motto that started 2007 and will not stop pursuing the best ramen enjoyment with the exclusive rewards. Sign up to start saving and become a Takumi Family member!

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Rewards

Introducing the new Takumi Loyalty program. Share your love for ramen by downloading the Piggy app and get your special Takumi key chain! Scan with every in-store purchase to collect points. Get access to exclusive rewards and start redeeming!

Our Loyalty program

We want that our customers enjoy and have this journey with us. That’s why we wanted to make saving more fun. When signing up you’ll get your own Takumi merchandised key chain.

Our Takumi Family is growing every day and we want to celebrate special occasions with you. Our gift cards will be exciting to give as a present to your closest friends, family, colleagues, neighbors and everybody else that share their love for ramen.

The benefits of being a Takumi Family member

✔ Rewards – Save up for the nicest rewards after a purchase
✔ Giveaway’s – Join and play with us for a surprise
✔ Discounts – Get discount on our Takumi Collection
✔ Newest updates – Sign up for the newsletter for free points and rewards

Is your question not answered? Please contact us through loyalty@takumiramennoodles.com or fill in our contact form below.

FAQ LOYALTY

Piggy App

How much does the Piggy app cost?

The Piggy app is free for both Android and Apple devices.

On which smartphones can I install the Piggy App?

The Piggy app has been developed as both an iOS app and an Android app. It is therefore available on the iPhone, Samsung and other smartphones with Android as the operating system.

After using the key chain, I installed the Piggy App. Am I already registered for this app?

Yes. When you started using the key chain, you entered your email address. With this e-mail address you are registered with Piggy. You will then receive login details at this e-mail address. So make sure that when you start using the app, you click on login, and not on register.

GENERAL INFORMATION

How many key chains can I activate to redeem?

As a consumer you can activate as many key chains as you want. If you have lost your key chain, you can ask for a new key chain.

In addition, you can also save together with your partner, family member, company or friend on the same account with multiple key chains. That way you can save together for nice rewards.

You can also download the Piggy app. Then you never have to carry a key chain with you again to redeem desired rewards. See here how to download the Piggy app.

Download for iOS
Download for Android

Pay attention! You can only save with several key chains together if all key chains are linked to the same e-mail address.

Can my saved Piggy points expire?

No, your Piggy points are not tied to an expiration date. Only if a Takumi staff member you save with cancels its loyalty program, your saved points will expire.

I STILL HAVE A OLD POINT CARD, WHAT DO I DO?

When returning an old point card, the customer receives 15 digital Piggy points per stamp. This can be determined per location.

Account

How do I change my email address?

From your old e-mail address, send an e-mail to support@piggy.nl, with the request to change your e-mail address. Don’t forget to mention the new e-mail address!

How can I log in?

Click on the following link: customer.piggy.nl

Enter the email address associated with your key chain and enter the password. Now click on login. You will then enter a personal dashboard where you can view all your data and saved points.

We would like to advise you to perform the above actions through the Google Chrome web browser. Through other (outdated) browsers, a white screen often becomes visible.

I forgot my password. How do I request a new password?

Site:

  • Click on www.piggy.eu at the top left on Log in and on Consumer.
  • Click on forgot password.
  • Enter the e-mail address with which you registered with Piggy and click on send.
  • Within a minute you will receive an email from Piggy with a link to reset your password. Click on this link.
  • You will be redirected to a Piggy site, where you can enter your new password.

App:

  • Choose one of the three login options.
  • Click on next, and then on forgot password or on magic link.
  • Within a minute you will receive an email from Piggy with a link to reset your password. Click on this link.
  • You will be redirected to a Piggy site, where you can enter your new password.

KEY CHAIN

I have lost my key chain, what now?

The points you save are linked to the e-mail address with which you are registered.

The next time you come to visit Takumi, you can simply ask for a new key chain. You will have this card scanned and provide the e-mail address that was linked to the lost card; the points are then transferred automatically. We will then send you a one-time message to your e-mail address to verify that you are the rightful owner of the key chain.

Tip: You can also download the Piggy app on your mobile phone. Then you will never need a physical key chain again. After downloading and entering your e-mail address and password, click on log in.

If I have lost my key chain and receive a new card, what happens to my old key chain?

The key chain remains activated, so that you can use it again if you find the key chain.

It is also possible to deactivate the old key chain.

  • Log in at www.piggy.eu
  • Click on profile and then on cards.
  • Here you can deactivate your key chain.
  • In addition, it is also possible to deactivate your key chain through the Piggy app.
  • Open the app.
  • Press the icon of the figure at the bottom.
  • Then press Piggy cards. Here you can deactivate the key chain.

How can I redeem my reward?

  • Scan the QR code on your key chain or on your Piggy app with the iPad / mobile in the store
  • The rewards you can redeem are shown in green. Tap the reward you want to redeem and then tap ‘redeem’.
  • The points are debited and you receive the reward from a Takumi staff member

Please note: if your card has not yet been activated, you cannot redeem any rewards. You can also not redeem your reward in advance.

Where can I save?

Download the Piggy app for free on your mobile phone if you have not already done so and follow the steps below.

Piggy app

  1. Log in to the Piggy app on your mobile phone
  2. Click on the icon at the bottom left of the screen
  3. In the Search… field at the top, enter the city, village or name of the Takumi you are looking for

GIFT CARD

How much balance is on my gift card?

There is a unique code on the back of each gift card. You can enter this on Piggy’s website to check your balance.

Pay attention! You can deduct the gift card in several steps. You do not have to spend the gift card in one go.

How long is my gift card valid for?

If you enter the unique code, which is visible on the back of your gift card through Piggy’s website, you will then see until when your gift card is valid. Is there no date stated? Then you do not have to spend the gift card within a certain time. Otherwise, the date of validity is expressly stated.

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